APhA Policy Manual

Pharmacist Workplace Environment and Patient Safety

EMPLOYER/EMPLOYEE RELATIONS QUALITY ASSURANCE REIMBURSEMENT AND COMPENSATION

APhA supports staffing models that promote safe provision of patient care services and access to medications.
APhA encourages the adoption of patient centered quality and performance measures that align with safe delivery of patient care services and opposes the setting and use of operational quotas or time-oriented metrics that negatively impact patient care and safety.
APhA denounces any policies or practices of third-party administrators, processors, and payers that contribute to a workplace environment that negatively impacts patient safety. APhA calls upon public and private policy makers to establish provider payment laws, regulations, and policies that support the safe provision of medications and delivery of effective patient care.
APhA urges pharmacy personnel to establish collaborative mechanisms that engage the pharmacist in charge of each practice, pharmacists, pharmacy technicians, and pharmacy staff in addressing workplace issues that may have an impact on patient safety.
APhA urges employers to collaborate with the pharmacy staff to regularly and systematically examine and resolve workplace issues that may have a negative impact on patient safety.
APhA opposes retaliation against pharmacy personnel for reporting workplace issues that may negatively impact patient safety.